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Privacy Policy

PRIVACY POLICY

This privacy policy sets out how Tonetech Ltd uses and protects any information that you give Tonetech Ltd when you use this website.

Tonetech Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

GDPR regulations lawful basis

  • For the Performance of Contract and Compliance with Legal Obligations

    • Your name, address, email address and phone number will be recorded so we can deliver goods to you and maintain records for HMRC.  When payment is made over the phone, debit and credit card slips are retained for 18 months for compliance with PCI DSS. CVC numbers are not stored. None of your credit or debit card information is stored by us electronically.

  • For the legitimate interests of the Controller.

    • Your name, address, email address and phone number, order history

  • With Consent

    • Newsletter marketing subscription via email
    • Consent can be changed at any time here.  Login to My Account

 

Changes to our privacy policy

Tonetech Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from March 2018.

What we collect

We may collect the following information when registering or placing an order with us:

  • Name and job title
  • Contact information including email address
  • Demographic information such as postcode.
  • Other information relevant to customer surveys and/or offers

 

What the information we gather is used for

We use this information for managing your account, processing orders, emails and phone calls.

 

What we do with the information we gather;

We require this information to understand your needs and provide you with a better service, and for the following reasons:

 Internal record keeping

We may use the information to improve our products and services.

We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to opt in to receiving marketing information from Tonetech.

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by logging onto your account, on your dashboard will be an opt in/out box, alternatively if you would like to change your preferences please click here.

Marketing

We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so.

Right of access / accessing the data we hold about you

You may request details of personal information which we hold about you under the General Data Protection Regulations 2018. If you have registered online with Tonetech the information we hold is available on your account dashboard.

If you would like a copy of the information held on you please write to Tonetech Ltd, Unit E5, 4th Floor Pear Mill, Stockport Road West, Lower Bredbury, Stockport SK6 2BP. Or by email to info@tonetechluthiersupplies.co.uk

Contact Us

Tonetech Ltd
Unit E5 4th Floor
Pear Mill
Stockport Road West
Lower Bredbury
Stockport
SK6 2BP

Tel: +44(0)161 406 0127

Email: info@tonetech.co.uk

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.