We've been trading since November 2007 and have many satisfied customers. A number of customers have been in touch to tell us what they think. Here's a selection:
I ordered some parts from Tonetech to make a cigar box guitar. When I realised I had ordered the wrong product from Tonetech, I rang them to organise an exchange. They were very helpful, organised a replacement, and then phoned me back to tell me of a more suitable product for my needs. This made the refund they offered substantially more, making it all the more impressive that they went out of their way to give me the deal that was most suitable for me. The exchange was fast and efficient, the best experience I have ever had from an online luthier service. I highly recommend Bill and his team to any and all who want an honest and hard-working service and great prices too.
From Bill Ogden, Wolverhampton. May 2014
I can confirm I received the guitar toggle knobs this morning, lightening fast delivery! I know they are only a low value item, & you kindly sent them to me for free...But it was a very rare kind gesture of service that you very rarely get anywhere these days, & I am overwhelmingly impressed that you took the time to send these out free of charge specially for me, & I genuinely thank you for this kind & ‘’thoughtful’’ gesture..
You can be re-assured your excellence of 1st class customer service in putting the customer 1st will be a positive talking point in my circles for some time to come..at all the future events I take part in..that’s for sure.
Well done Tone tech Luthier supplies!
Steve Feb 2014
Hi, just wanted to say how pleased I am at your prompt service. I ordered a rosewood fingerboard yesterday and it arrived this morning. Thanks again and I look forward to placing further orders in the future.
Dear Tonetech,Thank you very much for your super fast service.Package arrived to-day per Royal Mail.Thanks also to Royal Mail for fast delivery.Job can get finished now.Hope we can do business again.
Finlay. Feb 2010
I received my order this morning and the indian rosewood fingerboard is amazing !, I have never seen such colour and figure before. I can't wait to see it on a finished guitar. Thank you.
Hi Bill, We just finished building a FENDER TELECASTER ( All geniune Fender parts except for pickups which are JASON LOLLAR Vintage ). It has been re vamped to 52 specs using all your TINTS ect, and it will wipe the floor with what comes out of FENDER'S CUSTOM SHOP for £2700.00.
Best Wishes - Rob. Fender Telecaster Photos
Hi,just a quick message to say thanks for getting this order to me so quickly.it arrived yesterday, and i noticed when i opened the package that there was a note apologising for the delay, and that the thinners had been upgraded and some filters and such had been added to mitigate for the delay due to the bank holiday and a slight delay with your supplier. so my particular thanks to Dan for that. it was unnecessary, but very much appreciated, as i didn't think it would arrive for a little while especially given your site suggests a five to seven day lead on these paints. once im through with these i'll certainly be placing more orders with you in future. So thank you for a service that has been better than expected, and i was already pleased to see that you not only stock these paints, but are perhaps cheaper than anywhere else..
Thanks for your assistance, many retailers could learn a lot about customer service from yourselves.
I received both my items this afternoon with no problems, thankyou very much for the consideration regarding the book and supplying an efficient and friendly service.
thanks again, Chris
Parts arrived this morning and guitar neck is already in construction.
Thanks again, William